So far we have covered three terrains on the road to world-class quality:
The fourth geographical terrain is Spread the pilot experience for attaining world-class quality. By now, an organization would have typically spent one to two years deciding on a new course of action, preparing for the change, starting the process with a few Bellwether projects and building the infrastructure.
The action points for senior managers are:
Check if the Quality Leadership Compass is pointing to the vision. Quality Capsule #021