So far we have covered three terrains on the road to world-class quality:

• Resolve. Quality Capsule #023
• Plan. Quality Capsule #024
• Commence. Quality Capsule #025

The fourth geographical terrain is Spread the pilot experience for attaining world-class quality. By now, an organization would have typically spent one to two years deciding on a new course of action, preparing for the change, starting the process with a few Bellwether projects and building the infrastructure.

The action points for senior managers are:

• Replicate the Bellwether experience at all units. This includes setting up a WCQ Council at each unit; conducting quality improvement projects; building the WCQ infrastructure.
• In time, expand the number of quality improvement projects at each unit
• Expand the team training to include additional methodologies
• Organize and participate in in professional qualitist certification programmes
• Personally train teams on creativity tools
• Communicate team performance results
• Communicate measurement yardsticks to be used in the future

Check if the Quality Leadership Compass is pointing to the vision. Quality Capsule #021

Additional References

• World-Class Quality: An Executive Handbook by Suresh Lulla.
• Copyright 2003: Tata McGraw-Hill Publishing Company Limited.
• Problem Solving Pro
• D-I-Y Self-assessment for Performance Excellence
• Turbocharging for Performance Excellence
• Thinking Left & Right
• Professional Qualitist Certifications (QCI Primers & ST)